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Touch of Grey, Inc.

How To Order Products
From Our Websites


ORDERS
We do not have printed catalogs or a check out system on our websites.
Our inventory can and does change by the day.

When you find something you are interested in please contact us to see if the item is in stock. If you decide to order we will reserve the item for you until your payment arrives.
If the item is not in stock and still available we will give you a time frame (if known) and contact you as soon as the item is in stock.

RESERVATIONS
A number of our products are very limited editions. You may make a reservation at any time. Advance payments on reservations are not required but you may pay for them in advance if you wish.
When we receive the items you have reserved you will be notified. At that time we will expect to receive your payment within two weeks (10 business days) unless other arrangements have been made.
If you do not return our email or phone call within the two weeks we reserve the right to sell the item to another individual.

PAYMENTS
We accept Money Orders, Personal, Business, Cashiers checks or PayPal.
Credit Cards (MasterCard, Visa, Discover, American Express) and eChecks are accepted through PayPal only.
International payments: Postal Money Order, PayPal,
International Money Order or Checks must be drawn from a U.S. bank.


CONTACT
The Best Way to Contact Us is through Email.
Please make sure the "subject" box of your email contains a header for the subject of the email. Due to all the spam on the internet we will not even open an email containing: a blank subject box, no subject, hello, hi, hey, howdy, itís me, hey now, yo, etc. or any other type of nonsensical header.
If you choose to make a phone call and get our voice mail please leave a message to include the following: Items your are inquiring about, Your Name, Phone Number, Email and Zip Code (to calculate shipping if required)
Our phone system is connected to Privacy Direct. This will reject all "out of area", "no listed number" and "caller ID block" calls unless you identify yourself.

PRIVACY POLICY
We will never share your personal information with anyone else. Our sole purpose is to deal with you one on one and we will only use your email address, phone number, etc. for that means. We will not sell or share your private information with others for any purpose.


SHIPPING
In the United States, itís territories and military APO / FPO addresses we use Priority Mail through the U.S. Postal System. Priority Mail usually takes 2 to 3 days for your package to arrive.
This 2 to 3 days time frame is not guaranteed.

We ship all our packages with Delivery Confirmation. This is a tracking method with information on the day and time the package was delivered to the address. You DO NOT need to be at home to sign for the package.

Please inform us if you would like your merchandise to be insured. We will calculate the USPS insurance rate for the dollar amount requested and add that to your total.

International shipping is determined by location and your countries restrictions. We will supply you with the varied USPS shipping methods available.

RETURN POLICY
We understand that internet shopping restricts the ability to examine your purchase before commitment. We allow 30 days to return any product that you are not pleased with for a full refund, as long as it is returned in resalable condition.
Shipping charges cannot be reimbursed.


Touch of Grey, Inc.
2601 South Twenty Sixth Street
Fort Pierce, Florida 34981
(772) 466-5713



© Touch of Grey, Inc.